General Terms of Use


Windup Closet provides a platform where you can sell luxury fashion items to Buyers from all over the world. It is very important to us that our online selling site is reliable and safe for both Buyers and Sellers. We would like to take this opportunity to explain the most important rules for selling on Windup Closet (the "Terms for Sellers"), which are an integral part of our Terms of Use. Our Services are only available in a certain number of countries. You will find here the list of countries where our Services are available.

Our Services are only available in a number of countries. You can find a list of countries in which our Services are available here.

These Terms for Buyers also describe your rights and obligations under the Sales Agreement you enter into with Sellers. In our Terms for Sellers, you can find the rights and obligations of Sellers under the Sales Agreement.

For more information on the capitalized terms used in this document, see our Terms of Use.

Article 1: Buying items

It is a great pleasure to know that you wish to buy items on our online sales Site! Before using our Services, please make sure you are aware of the following:

Section 2: Paying for items

If you have won a item and your Bid has reached the Reserve Price, you may consider yourself the proud Purchaser of that item. The next step is to pay for it by following our instructions. Below are our payment rules.

You can find more information about your payment options in our Help.

Article 3: Delivery or pick-up of the items

For most Lots in our sales, the Seller will ship the items to the address associated with your Account. However, some items may need to be picked up on site. Be sure to check the shipping information in the item description.

Article 4: Failure to meet your obligations to the Seller

If you fail to fulfill your obligations to the Seller under the Sales Contract, you will be in default and the Seller will have the right to terminate the Sales Contract. We may send you a notice of default and a notice of termination on behalf of the Seller, but we are not required to do so. In this context, your obligations will include compensation for damages suffered by Seller, without prejudice to any other rights of Seller.

Article 5: Failure to fulfill your obligations to Windup Closet

To secure our own rights and those of other Users (e.g., for violation of our Terms of Use), we are entitled, at any time and at our discretion, to (a) suspend your payment or refund, (b) withhold your payment, and (c) offset any financial claim we may have against you against a financial claim you have against us. If any of these actions are regulated by mandatory (consumer) law, we may only proceed in accordance with such mandatory law.

In addition to the foregoing, to comply with applicable laws or if (i) you have violated our Terms of Use, (ii) you have repeatedly received poor scores or if we become aware of issues related to your conduct or behavior, or (iii) we believe in good faith that they are necessary to protect our Online Shopping Site, other Users, or to prevent fraud or other illegal activity, we may take the following actions:

If our agreement is terminated or access to your Account is suspended while you still have certain obligations to a Seller under a Sales Agreement, we may cancel transactions in our system and terminate that Agreement(s) on behalf of the relevant Seller(s).

We are also entitled to impose a financial penalty of $1,000 (one thousand dollars) for each violation of these Terms of Use, without prejudice to our right to be compensated for actual damages. We will attempt to provide a warning before imposing this fine. However, in the event of a serious violation, we will impose the fine without giving notice. The penalty will be increased by 10% for each subsequent violation of our Terms of Use. If possible, we will compensate this penalty in accordance with our Terms of Use.

Article 6: Right of withdrawal

Consumers have a legal guarantee of conformity of the item. In addition, depending on your country of residence, you may have the right to cancel and return your purchase without having to justify yourself.

You can find more information about the right of withdrawal in our Right of Withdrawal Policy.

Article 8: Disputes with other Users

We will make reasonable efforts to mediate between the Seller and the Buyer. Any complaint or dispute between the Seller and the Buyer should therefore be reported to us as soom as possible.

We expect Users to settle any dispute between themselves. However, if necessary, we will make reasonable efforts to mediate between the Seller and the Buyer. Any complaint or dispute between the Seller and the Buyer should therefore be reported to us as soon as possible.

Contact the Seller: To contact the Seller, go to My Won items and search for the order for this sale. You can then click on "Contact the Seller" to send a message to the seller.

Contact Windup Closet: contact our Customer Service Department by sending us an email via our contact form.

If no satisfactory solution can be found, even with our assistance, you agree that we will make the final decision in accordance with Section 14 of the Terms of Use. However, notwithstanding our decision, you are free to obtain your rights or negotiate your claim to the Sales Contract directly with the Seller.

Article 9: Resale royalty

If an item is an original work of art, a resale royalty may be due to the artist, in accordance with the applicable copyright legislation. In these cases, you will be responsible for the cost of the resale royalty, whether or not you are an art market professional. You will be required to reimburse the party who paid the resale royalty to the artist or the artist's representative at the time of the first request. This reimbursement will include the full resale royalty and any related costs, expenses, levies or taxes.

Article 10: Registration as a Seller

It is a great pleasure to know that you want to sell items with us! Before using our online sales site, please make sure you are aware of the following:

If you are not registered as a Professional Seller but we have reasonable grounds to believe that you are using our Online Store in a professional capacity, we may consider you a Professional Seller for any future sales through the Account in question. This means that you will have to comply with the US right of withdrawal.

Article 11: To propose items for sale

Once you are registered as a Seller, you can offer items for sale. Before using our Services, please make sure you are aware of the following:

You can find more information on how to bid on items in our Help.

Article 12: items for sale

Once we have accepted your item and put it up for sale, other Users have the opportunity to place Bids on it. By selling on our Online Store, you agree to the following rules:

You will find in our Help section the most frequently asked questions about our sales.

Article 13: Delivery or collection of the items

Once your item is sold, we will ask the Buyer to pay the Purchase Price, the shipping costs (if any) and the Buyer's Commission which is 18 of the selling Price (Including VAT, if applicable). This amount will be subtracted to the selling Price.

If you have any questions about delivery or pick-up, please consult our Help.

Article 14: Payment of the items

You will receive the Purchase Price (less the Seller's Commission) once (i) the Buyer has paid the Purchase Price, the shipping costs (if any) and the Buyer's Commission and (ii) you have sent the item or the Buyer has picked up the item on site, in accordance with Article 4.

We may withhold payment. We may withhold your payment if the Buyer has filed a dispute due to, for example, alleged damage or non-conformity of the item.

You can find more information about our payment procedure in our Help.

Section 15: Failure to Meet Your Obligations to the Buyer

If you fail to fulfill your obligations to the Buyer under the Sales Contract, you will be in default and the Buyer will have the right to terminate the Sales Contract. Without being obligated to do so, we may send you a notice of default and a notice of termination on behalf of the Buyer.

In this case, your obligations shall include indemnifying Buyer for damages, without prejudice to any other rights. This includes reimbursing the Buyer for any Purchase Price you have already received from them. We shall not be liable for such refund.

Article 16: Failure to meet your obligations to Windup Closet

If you fail to comply with your obligations to us under the Terms of Use, we may decide to cancel the transaction of the item in question. Such cancellation does not constitute a termination of the Sales Agreement. However, if we cancel the transaction, we may hold you liable for all damages and costs we suffer and/or incur as a result. This means that you will owe us the Buyer's Commission. You will also owe us the amount of the Seller's Commission that we did not collect due to the cancellation of the transaction.

Consequences of your failure to comply with our Terms of Use

To secure our rights and those of other Users (for example, if you fail to comply with these Terms of Use including, for the avoidance of doubt, these Seller Terms), we have the right, at any time and at our discretion, to (i) suspend your payment or refund, (ii) withhold your payment, and (iii) offset any financial claim we have against you against a financial claim you have against us. If any of these actions are regulated by mandatory (consumer) law, we may only proceed in accordance with such mandatory law.

In addition to the foregoing, to comply with applicable laws or if (i) you have violated our Terms of Use, (ii) you have repeatedly received poor scores or if we become aware of problems with your conduct or behavior, or (iii) we believe in good faith that they are necessary to protect our Online Store, other Users, or to prevent fraud or other illegal activity, we may take the following actions:

If one or more of these actions is taken, we will notify you by email, stating the reason for the action(s). You can find more information on the grounds on which we may restrict, suspend or terminate access to your Account in our Help.

If we decide to permanently limit your access to your Account (i.e., terminate your Account), we will endeavor to notify you of the reasons for this decision 30 (thirty) days prior to terminating your Account. This 30 (thirty) day notice does not apply if:

The foregoing does not prevent us from taking legal action against you.

If your Account is terminated or access to your Account is suspended while you still have certain obligations to another User under a Sales Contract, we are entitled to cancel pending transactions and, on behalf of the Buyer, to terminate the Sales Contract. If you have unpaid payments due to you, you will receive the corresponding amount deducted from the amount of damages we have suffered as a result of your failure to act in accordance with our Terms of Use.

We are also entitled to impose a financial penalty of $1,000 (one thousand dollars) for each violation of our Terms of Use, including these Terms for Sellers, without prejudice to our right to be compensated for actual damages. We try to give a warning before imposing this fine. However, in the case of a serious violation, we will not give notice before imposing this fine. The penalty will be increased by 10% for each subsequent violation of our Terms of Use. If possible, we will offset this penalty in accordance with our Terms of Use.

Article 17: Internal communication

With Buyers. You may use our internal communication system to communicate directly with Buyers. This system is an excellent way to arrange delivery of an item or to answer questions that Buyers may have. Please note that you may not use this system for the following activities:

  1. Send unsolicited advertisements or promotions, requests for donations or spam.
  2. Insult, harass or discriminate against other Users
  3. Enter into a sales agreement with a User without the mediation of Windup Closet, in order to avoid paying commission.

Has a Buyer given you feedback on an item you have sold? Our Feedback Policy applies to any feedback you wish to leave. Please make sure you have read it before responding.

With Us (Customer Experience). If you are experiencing technical problems with our Online Store or are not satisfied with our Services, our experienced international Customer Experience teams are available to assist you in any way. We will endeavor to respond to your questions or complaints as soon as possible and, where possible, provide a solution.

With us (mediation). Although we would like to resolve any problems you have with us ourselves, we would like to inform you that you can also submit a complaint to an alternative dispute resolution authority through mediation. We are willing to use either (i) the Center for Effective Dispute Resolution (CEDR) or (ii) e-POM for any dispute that we have not been able to resolve through our in-house complaint system (see their respective websites for more information).

Article 18: Disputes with other Users

We expect Users to settle any dispute between themselves. However, if necessary, we will make reasonable efforts to mediate between the Buyer and you. Therefore, you should report any complaints or disputes between you and the Buyer to us as soon as possible.

Contacting the Buyer: Go to My Sold items and click on "Order Details" to view the order page for this sale. You can then click on the "Send Message" link to send a message to the Buyer.

Contact windup closet: contact our Customer Service Department by sending us an email via our contact form.

If you are unable to reach a satisfactory resolution, even with our assistance, you agree that we will make the final decision in accordance with Section 14 of our Terms of Use. However, notwithstanding our decision, you are free to obtain your rights or to discuss your claim relating to the Sales Contract directly with the Buyer.

Article 19: Windup Closet Audit

To ensure that our Online Store remains safe and secure for all Users, we may decide to conduct a quality audit of the Lots. If we have reason to believe that your Lots do not meet our quality standards or do not comply with our Lot Submission Guidelines, we may (i) purchase your Lots directly or indirectly through our own Online Sales or (ii) visit your physical premises to examine the Lots in person. Based on such an audit, if the Lot does not meet our quality standards, we may take appropriate action, which includes canceling the transaction.

Article 20: Data

You will find in our Privacy Policy the data we process, how and why we process it, and your rights. However, it may also be useful for you to know what data generated by our Services is available to you as a Seller. You can find this information in your Account. In our Help, you will find the most frequently asked questions about the accessibility of data for Sellers.

Article 21: Changes to the Terms for Sellers

We may modify or supplement the Terms for Sellers at any time. We will notify you of any proposed changes and/or additions by e-mail at least 15 (fifteen) days before the amended and/or supplemented Terms for Sellers are posted on our Online Store and become effective.

If you continue to use our Online Store after receiving such notification, you irrevocably accept the amended and/or supplemented Seller Terms.

If you do not wish to accept the amended and/or supplemented Terms for Sellers, please notify us within 15 (fifteen) days of receipt of this notice and you will be free to discontinue using our Online Store and delete your Account.


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